Effective Date: June 10, 2024
At Kingsport Olive Oil Company, we strive to ensure our customers are completely satisfied with their purchases. Our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. This policy is designed to be fair, easy to understand, and user-friendly.
1. General Return Conditions
- Eligibility: Only products purchased directly from our website, kingsportoliveoilcompany.com, and brought to our physical store at 214 E Center St, Suite 100, Kingsport, TN 37660, are eligible for returns.
- Timeframe: Returns must be initiated and the product returned within 30 days of the purchase date. After 30 days, we cannot accept returns or offer refunds.
- Product Condition: Products must be returned in their original packaging and in the same condition as when you received them. Opened or used products are not eligible for return unless they are defective or damaged.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at kingsportoliveoilcompany@gmail.com with your order number, the product you wish to return, and the reason for the return.
- Await Confirmation: Our customer support team will respond within 48 hours to confirm your return request and provide further instructions.
- Return In-Person: Bring the confirmed return product to our store at 214 E Center St, Suite 100, Kingsport, TN 37660, during our business hours.
NOTE: We will NOT accept returns that are shipped to our store. The purchaser will need to follow the above steps in order to complete their return.
3. In-Person Return Process
When returning your product in person, please ensure you:
- Bring the original receipt or proof of purchase.
- Ensure the product is in its original packaging and condition.
- Provide any additional information requested by our customer support team.
4. Refund Process
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If your return is approved:
- Refund Method: Refunds will be processed to the original payment method.
- Timeframe: It may take up to 7 business days for the refund to be reflected in your account, depending on your payment provider’s policies.
5. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Any product that is returned more than 30 days after delivery
- Opened or used products, unless they are defective or damaged
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at kingsportoliveoilcompany@gmail.com with details and pictures of the defect or damage. We will provide instructions on returning the product and will offer a replacement or a full refund, including any applicable fees.
7. Contact Information for Customer Support
For any questions or assistance regarding returns and refunds, please contact our customer support team:
Kingsport Olive Oil Company
214 E Center St, Suite 100,
Kingsport, TN 37660
Email: kingsportoliveoilcompany@gmail.com
Our goal is to provide a pleasant shopping experience and ensure your satisfaction with our products. We appreciate your understanding and cooperation with our Refunds and Returns Policy.